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Terms & Conditions

Sonal Patel Osteopathy

Effective Date: November 2025

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These terms govern your use of the website www.sonalpatelosteopathy.com and the services offered by Sonal Patel Osteopathy (“we”, “our”, “us”). By accessing or using our website or services, you agree to these terms.

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1. Website Use

  • The content on this website is for general guidance only and does not replace professional medical advice.

  • We strive for accuracy but cannot guarantee that all information is complete, up-to-date, or error-free.

  • Use of this website is at your own risk.

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2. Appointments and Services

  • All consultations require advance booking through the website form or HCA Healthcare Call Centre.

  • Fees and treatment plans are agreed upon before consultation.

  • Home visits are available by request and subject to availability.

  • Treatment may include hands-on osteopathic techniques, manual therapy, lifestyle guidance, and exercise advice.

  • Patients are responsible for providing accurate medical history and informing the practitioner of any health changes.

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3. Professional Responsibility

  • Osteopathic treatment is provided in line with best practice, professional guidelines, and healthcare regulations, including the General Osteopathic Council (GOsC) standards.

  • Treatments are tailored to the individual’s needs. Individual results may vary, and no guarantees regarding outcomes can be made.

  • Referrals to other healthcare professionals, including GPs or specialists, may be made if clinically appropriate.

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4. Fees, Payments & Cancellations

  • All fees are payable as agreed prior to treatment.

  • Payment methods include debit/credit card or bank transfer (upon invoice).

  • Patients must provide at least 24 hours’ notice to cancel or reschedule an appointment. Fees may be charged for late cancellations or missed appointments.  Insurance coverage is subject to the patient confirming authorisation codes with their provider prior to treatment.

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5. Liability

  • Sonal Patel Osteopathy is not liable for indirect or consequential loss.

  • Our liability for direct loss is limited to the fees paid for the services rendered.

  • Osteopathy is a regulated healthcare profession, but outcomes cannot be guaranteed.

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6. Privacy & Data Protection

  • All personal and medical information is treated confidentially and stored securely in line with GDPR and relevant healthcare data regulations.

  • By using our services, you consent to the collection and use of your information for appointment management, treatment, and communication regarding your care.

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7. External Links

  • Our website may include links to third-party websites. 

  • We are not responsible for the content, privacy policies, or practices of these external sites.

 

8. Intellectual Property

  • All content, images, and text on this website are owned by or licensed to Sonal Patel Osteopathy.

  • You may not copy, reproduce, or distribute any content without written permission.

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9. Telehealth / Remote Consultations

  • Remote consultations are available on request.

  • Advice provided remotely is delivered in line with professional standards, but some assessments may require in-person evaluation for safety and effectiveness.

 

10. Changes to Terms

  • We may update these terms at any time without notice.

  • It is your responsibility to review this page periodically to stay informed of any changes.

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11. Governing Law 

  • These terms are governed by the laws of England and Wales. 

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

This version now explicitly includes: 

  • Professional responsibility and regulatory compliance (GOsC, patient safety, referrals) 

  • Privacy & GDPR obligations 

  • Telehealth/remote consultation considerations 

  • Fees, cancellations, and insurance responsibility

 

Terms & Conditions

 

By using the website or services of Sonal Patel Osteopathy, you agree to our terms, including: 

  • Treatments are provided in line with professional and regulatory standards. 

  • Outcomes may vary; no guarantees can be made. 

  • Fees, bookings, and cancellations are outlined prior to consultation.

  • Personal and medical information is treated confidentially and securely. 

  • Remote consultations are available but may require in-person assessment.

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