Data Protection & Cookies

Sonal Patel Osteopathy
Effective Date: November 2025

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At Sonal Patel Osteopathy (“we”, “our”, “us”), we take your privacy seriously. This page explains how we collect, use, store, and protect your personal and health information when you visit our website or use our services. It also explains how we use cookies.

 

1. Data Controller

Sonal Patel Osteopathy (Sole Trader)
Contact Email: info@sonalpatelosteopathy.com

 

2. Information We Collect

We may collect the following information:

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Personal Data You Provide:

• Name, email, telephone, address

• Date of birth (for minors)

• Clinical information during consultations or forms

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Health Data:

• Medical history

• Treatment notes

• Sensitive health information

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Website Analytics:

• Anonymous information about your use of the website via Wix Studio, including pages visited, time spent, IP address, and device type

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We only collect personal data with your consent or where necessary to provide services.

 

3. Legal Basis for Processing

We process your data under:

• Consent: For newsletters, marketing, or information about services

• Contractual necessity: To provide consultations and treatment

• Legal obligation: To comply with statutory requirements

• Legitimate interests: To improve our services and website

Health data is processed under GDPR Article 9(2)(h) for healthcare provision.

 

4. How We Use Your Data

We use your information to:

• Provide osteopathic care and follow-up

• Manage bookings and clinical records via Cliniko

• Communicate treatment updates and service information

• Comply with legal or regulatory obligations

• Improve our website and services via anonymised analytics

We do not sell or rent your personal data.

 

5. Sharing Your Data

We may share your information with:

• Cliniko for booking and clinical record management

• Insurance providers for claims processing

• Regulatory authorities to meet legal obligations

• Third-party service providers (website hosting, analytics, IT support)

We will not share identifiable patient data for marketing without explicit consent.

 

6. Children’s Data

If you are under 16, we require parental or guardian consent to collect and process your data.

 

7. Data Retention

• Clinical records: Retained for 8 years from last treatment, or until age 25 for minors

• Contact/booking information: Retained only as long as necessary to provide services or comply with legal obligations

 

8. Your Rights

You have the right to:

• Access your personal information

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact us at info@sonalpatelosteopathy.com to exercise these rights.

 

9. Cookies

Our website uses cookies to improve your experience and for analytics.

Types of Cookies:

• Essential: Required for website functionality

• Analytics: Anonymous tracking of site usage via Wix Studio

• Marketing: Only used with your consent

Managing Cookies: You can change your browser or Wix cookie settings to block cookies. Some features may not function if cookies are disabled.

 

10. Security

We implement strict procedures to protect your data. However, transmission over the internet is not completely secure. Any information sent is at your own risk.

 

11. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

 

12. Updates

We may update this policy from time to time. Please check this page regularly to stay informed.